Whilst the site was – as ever – up to the usual CC standards, the weather was not. Storm Angus was passing by and although Cromer got off lightly – torrential rain all night for sure – none of my cameras could cope with the darkness, driving rain and a significant chill factor for the poor old photographer.
So I have resorted to using a photo from The Caravan Club website http://www.caravanclub.co.uk and convincing myself that it was beautiful sunny weather; or at least it could have been. Still, what do I expect in November for goodness sake?!
Am at The Caravan Club’s Castleton site in the Peak District not far from Chapel-en-le-Frith. It’s a top end site open all year and equipped to be suited to serious walkers and outdoor types. Castleton itself is a delight and in easy walking distance and has several pubs on offer if cooking at home suddenly fails to appeal.
Right now it is bathed in sunshine with snow on the hills.
This morning (8 November) the Government announced that anyone caught using a hand-held mobile phone while at the wheel of a car would be fined £200 and receive six points on the licence – a doubling of the existing penalty.
The issue was brought into sharp focus last week when lorry driver Tomasz Kroker was jailed for 10 years when he killed a family of four in a crash caused by him being distracted by his mobile phone.
Neil Greig, IAM RoadSmart Director of Policy and Research, said: “Addressing the growing problem of smartphone use whilst driving will require a combination of enforcement and education as well as drivers, passengers, companies and individuals taking more responsibility.
“IAM RoadSmart is disappointed that the government did not support our calls for first time offenders to be sent automatically on a re-education course specifically tailored to mobile phone use and breaking our apparent addiction to being constantly connected. We also want to see car companies, mobile phone makers and social media providers working together to develop technical solutions to hand held mobile phone use in vehicles.”
Neil added: “It is essential that drivers get the clear message that if you are on the phone and have a fatal crash you can expect to go to prison for a long time. There is a lot of support among the driving public for stronger penalties and more enforcement focus on mobile phones, but also a feeling that this is not always reflected in sentencing.
“The Home Office must also review it’s policing priorities to ensure they reflect the risks that new technology can bring on the road.”
UNITED KINGDOM — The Caravan Club has been awarded first place in the ‘Top 50 Companies for Customer Service 2016’ awards in the travel and hospitality category. The touring specialist also came second in the ‘Best Email’ category across all UK companies that entered the awards.
The Caravan Club’s customer service team is made up of over 140 employees at its East Grinstead head office as well as a network of sites staff across The Caravan Club’s 200 Club sites and 2,500 privately owned places to stay in the UK.
Commenting on the win, Peter Martin, head of operations, membership services at The Caravan Club, said, “This award is testament to the strength of our customer service team, both at head office and across our site network. We pride ourselves on offering the best possible touring experience for our members, from the first enquiry right through to when they are on holiday. This award win is incredibly well deserved by all involved and we will continue to develop, and evolve our customer service channels to meet the needs of our members.”
The Top 50 companies for Customer Service 2016 were announced on Oct. 27, at the Edinburgh Corn Exchange as over 700 leaders in customer service turned out in force for an evening of industry celebration.
The Top 50 is the largest benchmarking exercise for customer service in the UK and run in partnership with GfK Mystery Shopping, one of the UK’s leading independent market research organizations, a release from the company stated. It is the only benchmarking service to use real customers to provide analysis across calls, email, live chat and social media, the release continued. The report is based on an extensive program of mystery shopping. Assessors, who are both actual and potential customers, engage with member contact centers and then record what happens during their phone conversation, email, live chat and social media channels.
For more information, visit http://www.caravanclub.co.uk